Quality
Since the founding of Eden Office in 1989, quality has been at the heart of who we are and what we do. With a history rooted in craftsmanship, we seek to uphold the highest standards of product quality.
Our organisation is certified to ISO 9001 by JAS-ANZ accredited certification body Telarc Limited, and we take a fully proactive approach to quality management.
ISO 9001 quality management system
ISO 9001 is the official global quality management system standard issued by the International Organization for Standardization in Switzerland. It is an internationally agreed standard that sets out the requirements for a quality management system.
The ISO 9001 standard helps businesses like ourselves to deliver stable and consistent operational performance, and provides added assurance for our customers that our products will meet their requirements for quality.
It includes requirements for the continual improvement of our systems and approach to quality, as well as requiring integration of quality management considerations into our strategic planning processes, and commitment to proactive initiatives to continue to raise quality performance across the business.
The key benefits we recognise from application of the standard include: high levels of customer satisfaction; consistency in product quality; increased organisational efficiency; better internal process co-ordination; strong internal communication channels; improved organisational capabilities.
Eden Office has been certified to ISO 9001 since 2014.
Eden Office Quality Policy
Eden Office is committed to ensuring the products we provide are valued by the customer.
As part of our management of quality in the workplace, we have a regularly updated quality policy to govern our approach and specifically define the commitment of our leadership team to quality. This is reviewed regularly by our management team to ensure we are at the forefront of global best practice. An excerpt of the core policy is below.
Our objective: every Eden Office customer should feel confident that they can easily contact and communicate with us, that we listen, understand their requirements and expectations, and respond with safe, well-designed and reliable solutions.
The quality policy is based on 3 fundamental principles: ensuring that we fully identify and meet the needs of our customers; looking at our service provision processes, identifying the potential for errors and taking the necessary action to eliminate them; everyone understanding how to do their job and doing it right the first time.
To guide us in meeting these objectives and principles we will: ensure that our quality policy is communicated and understood at all levels of the organisation; respond promptly and accurately to customer enquiries and complaints; monitor internal and external contractors and suppliers to ensure quality standards are maintained; seek continual improvement of product and service delivery through monitoring and review of our quality management system and plans.
